For the Woman Who Commands
Winter Collection
Frequently asked questions
What payment methods does Alouris accept?
We accept payments via debit card, credit card, and PayPal.
These options ensure security, speed, and full protection of your data, providing a smooth and trustworthy shopping experience with Alouris.
How long will my order take to arrive?
Delivery within the United Kingdom usually takes around 5 to 12 working days after your order has been dispatched.
How can I track my order?
You can track your order directly through the order status page on our store by using your order number.
At the moment, we do not provide individual tracking codes — all updates will be shown on your order status within the store.
Can I exchange a product?
We only accept exchanges in cases of manufacturing defects or shipping errors (such as the wrong model, colour, or size).
We do not offer exchanges for reasons of size preference, personal choice, or after the product has been used.
How can I request a return or refund?
You may request a return within 14 calendar days of receiving your item.
The product must be unused, unwashed, and returned with its original tags and packaging.
To start the process, please contact us via the online store chat or by completing the return form available on our website.
How is the refund processed?
Refunds are issued using the same payment method used for the original purchase — debit card, credit card, or PayPal.
Once the return has been confirmed and the item inspected, the refund will be processed within 7 working days.
How can I contact Alouris?
You can reach us through the online store chat or via our support email (coming soon).
Our team is always ready to assist you with care, attention, and prompt service.